Returns & Exchanges

We accept returns and exchanges within 30 days, to make a return please visit  https://ofherownkind.loopreturns.com/#/

Exchanges and returns for store credit are eligible for free shipping, returns for a refund are subject to a $10 restocking fee. Please note we cannot accept international returns or exchanges at this time (including Canada & APO addresses) 

Please return items within 10 days of receiving your prepaid return label to be eligible for a refund and include your packing slip with your order.  We will process your refund within 5-7 business days once the item has been received. Refunds are made back to the original form of payment.

Returned items must be in new condition: unwashed, unaltered, undamaged & unworn with all tags attached.  Please take care when trying on clothes -- if returned items do not meet our return standards, we reserve the right to refuse the return and the items will be shipped back to you.

If you have additional questions please reach out to our team at studio@ofherownkind.com, our studio is open M-F 9am – 5 pm EST.

Can I return sale or promo code items?

- Welcome and text promo code items are eligible for a return or exchange within 30 days. Welcome codes do not apply to seasonal sale items.

- Seasonal sale items in our sale section are eligible for store credit or size exchange only.  

- Flash and holiday sitewide sales and gift cards are final sale

Is there a time limit for returns?

30 days from delivery date.  Please send back your unworn return within 10 days of receiving your label to receive your full refund.

EXCHANGES:

We offer complimentary domestic shipping for 1 round of exchanges, to return an item you have already exchanged there is a shipping and restocking fee of $10.  Please note we do not accept international returns or exchanges.

Exchanged items must be in new, undamaged condition to be eligible for an exchange so please be mindful when trying on clothing. 

 

Route: Purchase Protection:

The purchase of Route is not eligible for a refund once your package has shipped.