Free shipping & returns - always

Frequently Asked Questions


Below are some answers to frequently asked questions but always feel free to reach out to studio@ofherownkind.com for more details – we’re a small team but we try to respond to all emails as soon as possible xx

ORDERS

How do I know my size?

The best way to confirm your size is to use your bust/waist/hip measurements against our size chart.

Still have questions? Email us at studio@ofherownkind.com and we’re happy to give our thoughts!

Can I order a size or color that’s out of stock?

We are a small studio that believes in small batches to keep our waste footprint low and maintain our high craft. If we’re out of a size or color you can always sign up for a back in stock alert or email us for an update on our re-stock plans.

Do you take custom orders?

It depends! We’re a small team but we’re always open to try to make something special happen – email us at studio@ofherownkind.com and we’ll see what’s possible!

What’s Afterpay?

Afterpay allows you to receive your purchase immediately but pay in a series of 4 small interest-free payments over time instead of all at once. 

SHIPPING

Do you offer free shipping?

Yes, because we’re about the love! US domestic shipping is always free through USPS priority.

Do you offer international shipping?

We offer international shipping for $25, with customs and taxes the responsibility of the purchaser.

How long does it take for orders to ship/can I track my order?

We ship orders in 2-3 business days from the time you place your order. Once your item has shipped you’ll receive an email shipping notification with a tracking number.

RETURNS

How can I exchange a size or make a return?

Easy! Email customerservice@ofherownkind.com to receive a prepaid return label via email.

Returns must be requested within 30 days from original ship date and items must be unwashed & unworn with all tags attached.

Unfortunately, we cannot accept international returns at this time.

Is there a time limit for returns or exchanges?

30 days from original ship date.

Can I return sale or promo code items?

Most promo code and sale items are eligible for a return or exchange within 30 days. However, FINAL SALE (40% off +) items are not eligible for return.

SUSTAINABILITY & CARE

Where are your clothes made?

Our clothing is made in the heart of Manhattan’s historical garment district by small, woman & family-owned ateliers we work with on a daily basis.

What is GOT-S certified?

GOT-S (Global Organic Textile Standard) is the leading global standard of organic textile certification and 3rd party verifies fiber manufacturer compliance with stringent organic environmental and social capital criteria.

What is Tencel?

Tencel is a Lyocell plant-based textile that is produced through a closed-loop (no waste) manufacturing process that is more energy and water efficient than cotton.  It is 100% biodegradable and has naturally moisture wicking and antimicrobial properties.

How do I care for my garment?

To preserve your pieces as long as possible we highly recommend hand washing in cold water and hanging to dry or green dry cleaning to preserve original color, fabric texture, and construction details. Steam and medium/low iron can be used on most pieces as needed for everyday maintenance.

 

 

 

 

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